PMX Support
Quick Support
Use this page when a PMX technician asks you to start a secure remote support session or when you need help with your computer.
Before You Download
Before You Download Quick Support
Quick Support allows a PMX technician to help you remotely after you approve the session. Only download and run this tool if you are working with PMX support or have requested assistance.
- Contact PMX or open a support request first.
- Download the Quick Support tool.
- Open or run the downloaded file.
- Wait for instructions from the PMX technician.
- Approve the remote support session when prompted.
What Happens Next
Starting a Session
Download the Quick Support tool.
Use the download button provided by PMX.
Run the application and follow PMX instructions.
A technician will guide you through the next steps.
Approve the session.
A PMX technician will connect after you approve the remote support session.
Security Notice
Your Approval Is Required
PMX cannot access your computer unless you run the support tool and approve the remote session. Only allow access when you are working with a PMX technician.
Need Help Starting a Session?
Call PMX or send us a message if you are unsure what to do next.